One of the greatest mysteries of franchising is why franchises fail? According to a recent study, the success rate of franchises is only 40% globally. Despite, franchising is the most successful selling business model. A Subway or a Papa John’s would be too crowded in one location and deserted in some other locations. It is the same case with many other franchising categories like entertainment, fitness, education, healthcare, automobile and so on so forth.
Various factors affect businesses, Let’s look into the surface level reasons why franchises fail? And learn out of it.
Wrong branding execution
Branding is of two types, ATL (above the line) and BTL(below the line), to keep it simple, ATL branding aims at covering the whole business in common to create brand visibility, whereas BTL branding is area or unit specific.
Television commercials and newspaper ads fall under ATL. Flyer insertion, kiosk put up, Standee or a Local theatre Ad fall under BTL, BTL branding is generally done by the franchise to generate immediate footfalls.
There is a famous saying ”if you blink at a girl in dark, it is only you who knew it, not even the girl”, the result is same with the business that is launched with wrong branding execution. Either your franchisor should suggest what kind of ATL and BTL branding will help your business to catch the eyeballs of your targeted customers or you should reach a branding expert before launching your business. Remember, the first impression is always the best impression, your branding should create curiosity among the customers and make them step into your premises in no time.
Wrong business location
Independent corner house on the ground floor for a preschool, corner commercial shutter space with spacious lounge and valet parking for a coffee shop, spacious full floor at the top of the building for a bar/pub is the ideal real estate, relate this with few successful business you know, they all have sizeable and exceptional real estate.
Too many franchisors take a passive or hands-off approach in identifying and negotiating a favourable property for the franchise, hence the franchise has to do tremendous groundwork in identifying the right business location.
Adverse climatic and cultural conditions
Launching a cold coffee bar at the Himalayas or a leather jacket store in Chennai is really a bad idea, considering the climatic conditions, the chances of a favourable outcome is very sleek. A Dhokla (Gujarati breakfast item) outlet at Orissa or an Idly shop in Punjab is also a foolish idea as the cultural eating habits are different.
One of my friends spotted a busy Vadapav centre in Mumbai and launched its franchise at Vishakapattanam, no one was interested in eating it, he closed it in less than 6 months. The product you choose should always gel up with climatic conditions and cultural practices.
Having too many working partners
Doing business with your friend or relative sounds good initially, later there are fair chances of a difference of opinion and change in interests which may lead to the collapse of your business. Try to avoid partners, if not, at least try to bring less working partners on board.
High manpower cost
I have done consulting to a restaurant in the recent past and noticed too much manpower being used, due to this high overheads, the ROI has gone for toss, although I suggested that they can run the show with just 1/4th of the force what they have now, they declined to do so, as there are too many absentees every day and they need these extra force for backup, later we differentiated skilled workers and unskilled workers, skilled workers were cut down to the necessary volume and unskilled were outsourced to an agency which ensured 100% attendance at work.
It is always suggested to take timely suggestions from experts, to cut corners.
Franchisor inability to deliver promises
As per commitment, the franchisor should ensure rich branding, training, technology and R&D support to its franchise. But in reality, many fail in delivering it, this will do a serious damage to the business. A well-known Coffee shop brand which is doing great at Bengaluru failed to support its franchise units in Hyderabad which resulted in heavy losses to franchises, all the units stopped paying them royalty. In such cases, I suggest to issue a legal notice to the franchisor and quickly move out of it and make your unit a stand-alone till the conflict gets resolved.
Less active on the social platform
Imagine there was a famous marketing expert, who went unconscious 5 years ago and woke up just now, I strongly believe none of his marketing techniques will work now, he has to start from the scratch, he has to unlearn everything and relearn today’s digital marketing. To my knowledge, the majority who get into franchising nowadays are around the age of 40, they have very minimal knowledge on the social and online platform, they are not focusing much on digital marketing, hence losing the benefit they get out of it, new franchises should educate themselves on the basics of digital marketing.
Always stick to the thumb rule of marketing, “Advertise where your customers are”, instead of putting a costly hoarding, try reaching your customers on Facebook, Twitter, LinkedIn and other social platforms which have the wider reach and cost-effective.